Question: What Is The Phone Etiquette?

How do you politely answer a phone at work?

The Best Way To Answer A PhoneAnswer before the third ring.

You don’t want to leave callers waiting.Wait until you have the phone next to your face to start talking.

Introduce the business and yourself when you pick up the phone.

Be appropriately formal.

If the call isn’t for you, transfer it to the right person.

Smile when you speak..

How do you end a phone call professionally?

Ending the CallThank the caller for calling and summarize what you did for the customer. Example: “Thank-you for calling. … Let the caller know you appreciate their business. … Offer to help in the future by letting the customer know how to contact you or your company. … Say Goodbye but always Let the caller hang up first.

Do and don’ts of phone calls?

Phone Etiquette – Our Top Do’s & Don’tsDo find the right environment. … Don’t start a call the wrong way. … Do speak clearly and hold the slang. … Don’t use the speakerphone feature unless you have to. … Do listen carefully to the caller’s request and be patient. … Don’t neglect a caller on hold. … Do make useful notes throughout.More items…•

What are the two things we must do while talking on the telephone?

10 telephone etiquette tips you should keep in mindWhen you’re speaking over the phone remember to smile, sound upbeat and keep your communication short.Greeting.Take permission and be polite.Identify self and the organisation.Clarity.Purpose of the call.Know your timeline and keep it short.Avoid fillers and keep it interesting.More items…•

Who should hang up the phone first?

The receiver should always hang up first, never the caller. The caller called the receiver, and should to stay on the line until the receiver is satisfied that the call is complete.

How do you end a phone call?

To end the call, simply refocus the conversation back to the original point, give a reason for ending the call, and then wish them a great day. Try your best to keep a friendly tone when ending the conversation so that the call finishes on a positive note.

How do I answer my personal phone?

When answering your phone, use a proper greeting and announce your full name, says Pachter. Using your first name alone can sound too informal for every professional call and using only your last name can sound too abrupt. The best thing to say is: “This is Brittany Jones speaking,” or, “This is Jake Jones.”

How can we improve telephone etiquette?

To improve your phone etiquette and ensure your customers receive an excellent experience, implement the nine tips outlined below.Know WHO is Calling and WHY. … Speak With an Inviting Tone. … Match Your Caller’s Pace. … Be Extra Helpful & Enthusiastic. … Ask Permission. … Say Thank You! … Confidence is Key.More items…•

What is the meaning of etiquette?

1. Etiquette, decorum, propriety imply observance of the formal requirements governing behavior in polite society. Etiquette refers to conventional forms and usages: the rules of etiquette. Decorum suggests dignity and a sense of what is becoming or appropriate for a person of good breeding: a fine sense of decorum.

How should we deal with a phone call when we are talking with someone?

Give your name, department, and the company name clearly and slowly so that people understand, then give them time to respond. Do not answer with your extension number; it is impersonal and cold. Always be respectful to whoever answers the phone and do not insist on going over their heads immediately.

How do you answer a call?

Answer or reject a phone callTo answer the call, swipe the white circle to the top of the screen when your phone is locked, or tap Answer.To reject the call, swipe the white circle to the bottom of the screen when your phone is locked, or tap Dismiss.More items…

How do you talk on the phone professionally?

10 tips for answering and handling calls professionallyPromptly answer calls.Be warm and welcoming.Introduce yourself and your business.Speak clearly.Do not use slang or buzz words.Ask before you put people on hold.Don’t just put calls through.Be prepared for your calls.More items…•

How quickly should you answer the phone?

Pick up after 2 or 3 rings. When you’re answering calls at work, let the phone ring 2 or 3 times before you answer it. If you let it ring more than 3 times, the caller may become impatient and feel that their call is being ignored.

What is proper phone etiquette?

Phone EtiquetteAnswer the call within three rings.Immediately introduce yourself.Speak clearly.Only use speakerphone when necessary.Actively listen and take notes.Use proper language.Remain cheerful.Ask before putting someone on hold or transferring a call.More items…•

What is phone etiquette at work?

One general rule for good phone etiquette is to listen more than you speak, especially if you’ve answered an incoming customer service call. While you may already have the answer because of your experience, let the caller finish what they’re saying before you jump in with a suggestion.

What should be avoided while being on a call?

Top 10 Things to Avoid Doing When You Answer the PhoneSkip The Speaker Phone. It’s convenient, sure – but it doesn’t give your callers the sound quality they deserve. … Ditch The Chewing Gum. … Avoid Distractions. … Eliminate Inconsistencies. … Limit Background Noises. … Don’t Whisper. … Don’t Shout. … Do Not Use Poor Equipment.More items…•

Is it rude to answer the phone with yes?

“yes!” with an exclamation entonation which leads the caller to the misunderstanding. It seems that saying “Yes!” is a rude and curt way to answer the phone.

Why is phone etiquette important?

Proper phone etiquette is essential to your company because it’s usually the first contact point for a customer and represents how your business will treat them in other conversations. Make sure to leave a great, lasting impression on every customer who calls your business.

What is the golden rule when dealing with a phone call?

If someone calls on another line or call waiting while you’re on the phone (and the call does not go to voice mail or is answered by a live person), tell the caller you will call them back. The person you called first has priority. Follow up on all calls. If you promise information, call back within twenty-four hours.

How do you answer the phone when someone asks you?

What should I do? A: If you want to be strictly correct, say “This is she” or (responding to a question) “Yes, it is I.” Many people find these too formal, however. A somewhat less stuffy response might be “Speaking” or “Yes, speaking” or “You’re speaking to her” or something like that.